Shipping Policy-lyautoparts
At Lyautoparts, we specialize in casual women’s wear that blends everyday comfort with effortless style—designed for daily commutes, weekend outings, and everything in between. Our shipping services are crafted to uphold the quality of your garments, with thoughtful protection for all casual pieces, from soft knits to lightweight layers. Below is a comprehensive guide to our delivery terms, ensuring your order arrives safely and promptly, ready to wear.
1. Delivery Coverage
We ship to 129+ countries and regions globally, partnering with trusted logistics providers to serve key markets including the UK, EU, US, Canada, Australia, and Ireland. Whether you’re restocking your wardrobe or grabbing a last-minute casual piece, we deliver to most locations with consistent care and reliability.
Delivery is not available to:
- Remote areas with limited transit access (e.g., isolated Newcastle villages, small islands with bi-weekly delivery schedules)
- Restricted zones such as military bases, government secure facilities, or sanctioned countries
- Unverified P.O. Boxes, temporary addresses, or hotel reception-only addresses (UK domestic P.O. Boxes with Royal Mail Tracked 48 Signed For confirmation are accepted upon request)
If you’re uncertain about delivery eligibility for your location, contact our team for a quick verification—we’ll respond within 24 business hours with clear guidance.
2. Delivery Options & Timeframes
We offer flexible delivery solutions tailored to your schedule, including weekend support aligned with our Saturday opening hours. All options include garment-appropriate packaging to prevent damage during transit:
UK Domestic Delivery
|
Delivery Service
|
Estimated Timeframe
|
Recommended For
|
Garment Protection
|
|---|---|---|---|
|
Everyday Delivery
|
3-5 business days
|
Routine wardrobe restocks, non-urgent orders
|
Soft cotton garment bags, anti-wrinkle tissue wrapping, and moisture-resistant outer packaging
|
|
Quick Pick Delivery
|
2 business days
|
Mid-week style updates, time-sensitive purchases
|
Reinforced crease guards, anti-snag mesh liners, and secure closure packaging
|
|
Weekend Ready Delivery
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Saturday (order by 10:45 AM GMT on Friday)
|
Weekend outings, casual gatherings
|
Travel-friendly foldable packaging, anti-deformation inserts, and easy-open seals
|
|
Next-Day Priority
|
Next business day (order by 12:15 PM GMT on weekdays, UK mainland only)
|
Urgent needs, last-minute events
|
Premium shock-absorbent packaging with fleece liners and expedited gentle handling
|
International Delivery
|
Region
|
Standard Delivery
|
Express Delivery
|
Transit Protection
|
|---|---|---|---|
|
EU Countries
|
5-9 business days
|
2-4 business days
|
Waterproof outer packaging, UV-resistant garment covers, and customs-friendly labeling
|
|
US/Canada/Australia
|
7-15 business days
|
3-6 business days
|
Double-layered wrapping, anti-compression inserts, and moisture-proof liners
|
|
Ireland & Rest of World
|
8-18 business days
|
4-7 business days
|
Shock-absorbent padding, tear-resistant packaging, and garment-specific protection
|
Note: Timeframes exclude UK and destination country public holidays. International orders may require 1-5 extra days for customs clearance—we provide detailed declarations to minimize delays. For delayed orders, we’ll issue a 10% off coupon for your next purchase as a gesture of apology.
3. Shipping Fees & Free Delivery
Shipping fees are calculated based on order weight, destination, and delivery speed, with no hidden charges—all costs are clearly displayed at checkout. Enjoy free delivery perks with qualifying orders:
- UK Orders: Free Quick Pick Delivery on orders over £68; Free Weekend Ready Delivery on orders over £103; Free Next-Day Priority on orders over £136
- EU Orders: Free Standard Delivery on orders over £130; Free Express Delivery on orders over £190
- International Orders: Free Standard Delivery on orders over £170; Free Express Delivery on orders over £230
Sample fees for non-qualifying orders (single casual garment):
- UK Everyday Delivery: £2.42
- EU Standard Delivery: £7.62
- US Standard Delivery: £11.52
*Note: Bulky items (e.g., thick winter knits, layered pieces) may incur an additional £1.32-£3.12 fee, clearly indicated at checkout.
4. Order Processing
In-Stock Items
All in-stock garments are processed within 24-48 hours (Monday-Saturday, excluding UK public holidays). Orders placed after 12:15 PM GMT on weekdays or 10:45 AM GMT on Fridays will be processed the next business day. You’ll receive an instant confirmation email, followed by a dispatch alert with tracking details once your order ships.
Pre-Order Items
Pre-order seasonal collections require 4-8 business days of processing. We’ll clearly state the expected dispatch date in your confirmation email and send two reminders (3 days before dispatch and at shipment) to keep you informed.
5. Tracking Your Order
A unique tracking number will be sent to your registered email once your order is dispatched. Track your package via two convenient methods:
- Click the direct tracking link in your dispatch email (links to our logistics partner’s secure platform with real-time updates)
- Visit our website’s “Track Order” page and enter your order number + registered email address
If tracking details aren’t received within 4 business days, contact our team for immediate assistance.
6. Delivery Support
Failed Deliveries
Couriers will attempt delivery twice (72-hour interval) and leave a notification card with re-delivery or collection instructions. Uncollected packages are held for 8 business days before being returned. We’ll proactively contact you to offer discounted re-delivery (£2.90 for UK orders) or a full refund (minus shipping).
Lost or Damaged Orders
- Lost Packages: Notify us if your order doesn’t arrive within 12 business days (UK) or 23 business days (international). We’ll launch an investigation and offer a free replacement or full refund.
- Damaged Items: Email us clear photos of the damaged garment and packaging within 72 hours of delivery. We’ll arrange a free return (pre-paid label) and process your replacement/refund within 48 hours of receipt.
Address Changes
Address modifications are free if requested before dispatch. In-transit redirection incurs a £3.40 courier fee—we’ll confirm feasibility and revised timelines before proceeding.
7. Customs & Import Fees
For international orders, customs duties, import taxes, and local fees are the customer’s responsibility and not included in the order total. We provide detailed customs declarations to facilitate clearance. We recommend checking with your local customs office to estimate potential costs before ordering.
8. Contact Us
For shipping inquiries, order updates, or assistance, our team is available during opening hours:
- Email: lyautoparts@outlook.com
- Phone: +44 (0) 191 496 8327 (Mon-Fri: 9:15 AM – 4:45 PM GMT; Sat: 10:15 AM – 2:45 PM GMT)
- Address: 12 Station Road, Newcastle NE1 2DF, United Kingdom
Lyautoparts reserves the right to update this shipping policy at any time. Changes will be posted here with a revised effective date, and continued use of our services constitutes acceptance. Thank you for choosing Lyautoparts—we’re committed to delivering your casual wear with care and reliability.