Terms of Service-lyautoparts
These Terms of Service ("Terms") constitute a legally binding agreement between lyautoparts ("we", "us", "our")—a Newcastle-based casual women’s clothing brand—and you ("Customer", "you"). These Terms govern your access to and use of the lyautoparts website (the "Website"), all associated digital services, and the purchase of our casual apparel products (the "Products"). By visiting the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and unconditionally agree to comply with these Terms, as well as our Privacy Policy and any additional guidelines incorporated by reference. If you do not accept any provision herein, you must immediately discontinue all use of our services and refrain from purchasing any Products.
1. Brand Scope & Service Commitments
lyautoparts specializes in crafting high-quality casual women’s apparel designed for comfort, versatility, and everyday wear. Rooted in Newcastle’s dynamic style culture, our core services encompass: providing clear, detailed Product information (including fabric composition, sizing guides, care instructions, and fit recommendations) on the Website; processing orders with transparency and timely communication at every stage; enabling secure payment transactions through reputable third-party providers; arranging reliable domestic and selected international delivery; and delivering responsive after-sales support to address Customer queries, concerns, and product-related issues.
We reserve the right to update our Product collection, refine service procedures, or enhance Website functionalities at our sole discretion. Such adjustments shall not retroactively affect the validity of existing contracts for fully paid and confirmed orders. We endeavor to ensure the accuracy of all Product details (descriptions, imagery, sizing, pricing) displayed on the Website; however, minor variations inherent to apparel production—such as slight color discrepancies due to screen calibration, subtle fabric texture differences, or minor fit deviations from manual measurement—do not qualify as product defects and are not grounds for a claim.
2. Customer Eligibility & Obligations
To use our services or purchase Products, you must be at least 18 years of age. Minors (under 18) may only access our services with the prior written consent of a parent or legal guardian, who shall assume full liability for all transactions, returns, disputes, and any other obligations arising from the minor’s use of our services.
You agree to provide truthful, accurate, and up-to-date information when registering an account (if applicable) or placing an order, including your full legal name, valid contact details, complete and accessible delivery address, and legitimate payment information. You shall bear sole responsibility for any losses, delivery delays, failed deliveries, or disputes caused by the provision of false, incomplete, or outdated information.
You are prohibited from engaging in any conduct that violates these Terms, applicable UK laws, or ethical business practices, including but not limited to: (a) Submitting fraudulent orders, using stolen or unauthorized payment methods, or initiating unwarranted chargebacks; (b) Tampering with the Website’s security systems, uploading malicious content, or disrupting the normal operation of our services; (c) Reselling, distributing, or commercializing our Products for profit without our explicit written authorization; (d) Infringing upon our intellectual property rights (including trademarks, logos, Product designs, and Website content) or violating the privacy of other Customers.
3. Account Management & Security
Account registration is optional for one-time purchases but is required to access personalized features, including order tracking, saved delivery addresses, purchase history, and exclusive promotional offers. If you create an account, you are solely responsible for safeguarding your login credentials (username and password) and all activities conducted under your account. You must notify our customer service team immediately upon detecting any unauthorized access to your account, suspicious activity, or potential security breaches.
We implement robust security measures—including end-to-end data encryption, secure login authentication, and regular security audits—to protect your account information and personal data. However, we shall not be liable for any losses incurred due to your failure to protect your credentials, or security breaches caused by third-party factors (such as phishing attacks, external malware, or unauthorized access to your device) that are beyond our reasonable control.
4. Order Process & Contract Formation
Submitting an order via the Website constitutes a formal offer by you to purchase the specified Products in accordance with these Terms. We will send an automated "Order Receipt" email to your provided address within 45 minutes of receiving your order—this email confirms the receipt of your order only and does not constitute acceptance or the formation of a binding contract.
A legally binding contract between you and us is established only when we issue a "Order Confirmation & Dispatch Notification" email. This email verifies the availability of each ordered Product, confirms successful payment processing, and provides details of the expected dispatch date, shipping method, and tracking information (where applicable). We reserve the right to reject or cancel an order at our sole discretion if: (a) Any ordered Product is out of stock, discontinued, or unavailable due to unforeseen circumstances; (b) There is a material error in pricing, description, or imagery for any Product; (c) We have reasonable grounds to suspect fraudulent activity, unauthorized payment, or a violation of these Terms; (d) The delivery address is invalid, incomplete, or inaccessible to our logistics partners.
If we cancel a paid order, we will refund the full order amount to your original payment method within 2 business days, with no deductions or additional charges. You may cancel an unshipped order by contacting our customer service team with your order number and registered email address; once an order has been dispatched, cancellation is no longer possible, and you must follow our returns process outlined in Section 7.
5. Pricing, Payment & Tax Provisions
All Product prices displayed on the Website are quoted in British Pounds (GBP) and include Value Added Tax (VAT) in full compliance with UK tax legislation. Shipping costs are calculated based on your delivery location, order weight, and selected shipping method, and are clearly itemized on the checkout page for your review and confirmation prior to completing payment.
We may adjust Product prices due to changes in raw material costs, market fluctuations, currency variations, or promotional activities; however, adjusted prices will not apply to orders for which an Order Confirmation & Dispatch Notification has already been issued. Full payment must be completed at the time of order placement using one of our accepted secure payment methods (including Visa, Mastercard, and PayPal). All payment transactions are processed through encrypted third-party payment gateways, and we will never store your full payment card details. If your payment is declined or fails to process, your order will not be processed, and we will notify you promptly to assist with resolving the issue.
6. Delivery & Risk Allocation
We offer delivery services to addresses across the United Kingdom and selected international destinations (a complete list of eligible countries is available on our "Shipping & Returns" page). Estimated delivery timeframes are as follows: (a) UK Mainland: 2–3 business days post-dispatch; (b) UK Highlands & Islands: 3–5 business days post-dispatch; (c) International Destinations: 7–14 business days post-dispatch (subject to customs clearance and local logistics delays).
We will dispatch your order within 2 business days of issuing the Order Confirmation & Dispatch Notification. We take reasonable care in packaging Products to prevent damage during transit, using appropriate materials to protect fabric and finish. A shipping confirmation email containing a unique tracking number will be sent to you once your order has been dispatched, allowing you to monitor delivery progress in real time. We cannot guarantee exact delivery times and will not be liable for delays caused by circumstances beyond our reasonable control, including courier strikes, extreme weather events, customs delays, public holidays, or logistical disruptions.
You are responsible for ensuring that the delivery address is accurate, complete, and accessible during standard delivery hours. If delivery fails due to an incorrect or incomplete address provided by you, we may arrange for re-delivery at your expense. The risk of loss, damage, or theft of the Products transfers to you upon the courier’s confirmation of delivery (including delivery to a designated safe location, secure collection point, or authorized recipient). Title to the Products remains with us until we have received full payment of the order amount.
Upon receiving your delivery, we recommend inspecting the packaging and Products immediately. If you discover any damage, missing items, or discrepancies between the delivered Products and your order, you must document the issue with clear photographs and contact our customer service team within 48 hours to initiate a claim. Failure to notify us within this period may affect our ability to process your claim efficiently and effectively.
7. Returns, Refunds & Exchanges
We want you to be fully satisfied with your purchase. You may return eligible Products for a full refund or exchange within 30 calendar days of receipt, provided that the following conditions are met: (1) Products are unused, unwashed, and in their original condition, with no signs of wear, damage, or alteration; (2) All original tags, labels, and packaging are intact and unaltered; (3) You can provide valid proof of purchase (such as your order number or Order Confirmation & Dispatch Notification email); (4) All detachable accessories (including belts, buttons, or embellishments) are returned with the main Product.
The following Products are non-returnable and non-exchangeable: (a) Personalized or custom-made items; (b) "Final Sale" items (marked as such on the Website, with discounts of 50% or more); (c) Products damaged due to improper use, washing, or storage; (d) Intimate apparel items, unless they are defective and returned in their original, unopened packaging.
To initiate a return or exchange, you must first contact our customer service team via email or phone to request a Return Authorization (RA) Number. This number must be clearly printed on the outer packaging of the returned items—returns without a valid RA Number will not be accepted or processed. You are responsible for covering the cost of returning the Products, unless the return is due to our error (such as sending the incorrect size, color, or Product, or delivering a defective item). In such cases, we will reimburse your reasonable return shipping costs upon verification of the error.
We will inspect returned Products within 3 business days of receipt. If the return meets the eligibility criteria, we will process your refund or exchange within 5 business days. Refunds will be credited to your original payment method, and original shipping costs will not be refunded unless the return is a result of our error. For exchanges, we will dispatch the replacement Product once the returned item has been approved and inspected, and we will cover the shipping cost of the replacement.
8. Intellectual Property Rights
All intellectual property rights associated with lyautoparts—including but not limited to trademarks, logos, Product designs, Website content (text, images, videos, graphics), and software—are exclusively owned by lyautoparts or our authorized licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Website and its content solely for personal, non-commercial purposes.
Without our prior written consent, you may not reproduce, copy, modify, distribute, display, publish, or exploit any of our intellectual property rights in any form or for any purpose. This includes, but is not limited to: (a) Using our Product images or content for commercial advertising, social media promotion, or resale activities; (b) Copying or imitating our Product designs for production or distribution; (c) Reposting or republishing Website content on third-party platforms. If you believe that any content on our Website infringes your intellectual property rights, please contact our customer service team with detailed evidence, and we will investigate the matter promptly.
9. Liability Limitations & Exclusions
To the maximum extent permitted by applicable UK law, lyautoparts shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising from or in connection with your use of our services or purchase of Products. This includes, but is not limited to, loss of profits, loss of business opportunities, loss of data, or emotional distress, regardless of whether such damages are based on contract, tort (including negligence), or other legal theories.
Our total liability for direct damages resulting from a breach of these Terms or our negligence shall not exceed the total amount paid by you for the specific Products that gave rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our gross negligence, fraud, or any other liability that cannot be excluded by law.
10. Data Protection & Privacy
We process your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation. Our Privacy Policy provides detailed information on the types of personal data we collect (including contact information, payment details, order history, and sizing preferences), the purposes and legal bases for processing, how we protect your data, and your rights (including the right to access, correct, delete, or object to the processing of your data). By using our services, you consent to the data processing practices outlined in our Privacy Policy.
11. Terms Revision & Effectiveness
We may revise these Terms from time to time to reflect changes in legal requirements, industry standards, or our business operations. Any updated Terms will be posted on the Website with a prominent "Last Updated" date and will take effect 10 days after publication. Your continued use of our services or purchase of Products after the effective date of the revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms regularly to stay informed of any updates.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or controversy arising out of or in connection with these Terms, our services, or the Products shall first be resolved through good-faith negotiation between you and us. If the parties fail to resolve the dispute within 15 days of the initial notification, either party may submit the dispute to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
For any questions, concerns, or complaints regarding these Terms, our services, your order, or our Products, please contact our customer service team using the following channels:
- Email: lyautoparts@outlook.com
- Phone: +44 (0) 191 496 8327 (Mon-Fri: 9:15 AM – 4:45 PM GMT; Sat: 10:15 AM – 2:45 PM GMT)
- Address: 12 Station Road, Newcastle NE1 2DF, United Kingdom